Like all service industries, you get what you pay for. In fact, if you ask anyone how their experience was when selling their home you’ll get a myriad of responses based on external factors.
We see social media recommendations and recommendations over dinner and drinks for all kinds of things these days, from decorators to restaurants. From hotels to hairdressers.
Ask for the best estate agents in your area and you’ll get some great responses. The simple truth is – recommendations matter, and recommendations are personal too.
Asking someone for the ‘Best Estate Agent’ won’t really tell you what you need to know as each person’s individual experience is different. Each home is different and everyone needs something different from an estate agent.
So instead of asking for ‘estate agent recommendations’
Ask these questions instead:
- What is the best estate agent for a _______ home and why?
- What was the experience like?
- How did it make you feel?
Of course they’ll only be making the recommendation if the result they got was good too, but the real questions should be based on an enjoyable experience, once the desired result is achieved, after all, you’ll be working together for a long time and you’ll want the comfort of knowing they are there for you not matter what.
You could ask if their fee was in relation to their value? Did they feel they could have done better at anything and what was the fee in relation to this.
Not everyone wants everything every estate agent offers. Not everyone needs a full service either. Check out this blog (guide to different agents) to see the different things agents do and their corresponding costs.
You need to know what is most important to you first:
Time – A quick sale
Money – The best price on this and the future one
Ease – Something that doesn’t take up too much time as you are already busy
You could ask questions like:
Did they take care of everything? (I’m busy and need someone to get on with it)
Were you confident you got the most money from that buyer?
Are you confident everyone possible saw your home and viewed it?
Did you get the sale quickly for your type of home? Ie: If your home has previously flooded, it could naturally take longer.
Other questions I’d be asking:
How did they value the home? Did they show you evidentiary support and precedent?
How did they get the most exposure – was the marketing good, bad, average or awesome?
Did they do a brochure that reflected the value of the home?
What was the feedback like? – Did you get it every time? Was it basic, detailed, non-existent or sporadic?
How long did the viewings take on average? Did they give the buyers enough time to fall in love? Did they have a minimum viewing time?
Ask those that have recently moved if they viewed many homes while they were looking and how did the rate their viewing experience with different agents:
Did they feel rushed or have enough time?
Did they get the answers to the important questions like boiler age etc?
Did they get a warm welcome?
Did they feel they tailor the viewing to their specific needs (ie the reasons WHY they specifically were looking) or did they just point out features?
Did they get called back to give feedback on the house?
If they didn’t sell immediately, how often did they hear from the agent?
What suggestions were they making to keep interest levels high?
What conversations were they having?
When they called to book the viewing what questions were they asked? Basic details or more about specifics?
All of these things above can alter your experience, it does not matter what the answers are – it just matters what you need personally to enable you to move. What is most important to your personal situation?
Just a note that Rightmove secret shopped 26,000 estate agents and we came in the top 5% of the country and the only agent in Lancaster to achieve Gold Standard for Sales!
We know that we are not right for everyone, so we just enjoy the chat. If you want to talk to us – get us out – see what we do and see if we are right for you and we’ll see if you are right for us) there is nothing to lose.
Secret shop us. Secret shop everyone. Find the agent that fits YOU.
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